Management

Service Manager

Our Service Managers are responsible for ensuring 100% Guest Delight, which in turn, results in guests’ recommending Olive Garden to their friends. They’re focused on delivering fresh, high quality, Italian food, complemented by a great glass of wine in a comfortable home-like and Italian setting. Service Managers create an atmosphere in the restaurant that builds energy, vitality, and fun, generating excellent service ratings and positive "word of mouth."

Additional responsibilities include:
Selecting and retaining highly skilled service-oriented employees; modeling and upholding the Olive Garden principles; motivating and retaining employees by providing ongoing training and development; regularly measuring and evaluating service levels and standards using guest and employee feedback; developing plans for continuous improvement.

Culinary Manager

This role provides leadership in the preparation of fresh, high quality, Italian food complemented by a great glass of wine. Our Culinary Managers guarantee consistent planning, production, preparation, and prompt delivery of hot food, and foster energy, teamwork, and excitement within the kitchen to ensure excellent food taste and temperature ratings.

Additional responsibilities include:
Ensuring efficient and successful execution of all culinary initiatives; selecting and training highly skilled culinary employees; motivating and retaining employees by providing ongoing training and development; continually developing culinary employees’ cooking, food preparation, food safety, food and wine pairing and sanitation skills to ensure the delivery of great tasting, piping hot food.

Sales Manager

Our Sales Managers are regarded as their restaurant's wine and alcohol beverage expert, and are responsible for delighting each guest with a genuine Italian dining experience in a comfortable, home-like, Italian setting. By continually enhancing their own food and beverage product knowledge, as well as that of their team, they create an environment of genuine enthusiasm and passion in the restaurant, which results in positive "word of mouth."

Additional responsibilities include:
Maintaining a high level of motivation, encouraging and achieving sales improvements for each employee; selecting, training and retaining highly skilled service-oriented and hospitality-focused employees; conducting and coordinating ongoing training for employees and managers to develop food and beverage product knowledge and sales skills, focusing on food and wine pairing.